Refund Policy
Last Updated: December 2025
At XBuilder.ai, we want you to be completely satisfied with our services. This Refund Policy outlines the terms and conditions for refunds and cancellations.
Subscription Cancellation
You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid period.
Refund Eligibility
Refunds may be considered in the following circumstances:
- Within 14 days of initial purchase: If you are not satisfied with our service, you may request a full refund within 14 days of your initial subscription purchase.
- Service issues: If you experience significant technical issues that prevent you from using the service, we will work to resolve them. If we cannot resolve the issues, a refund may be provided.
- Billing errors: If you are charged incorrectly, we will refund the difference or the full amount if applicable.
Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions that have been active for more than 14 days
- Additional credits or add-ons purchased separately
- Renewal payments for existing subscriptions
- Refunds requested due to violation of our Terms of Service
How to Request a Refund
To request a refund, please:
- Contact our support team at support@xbuilder.ai
- Include your account email and reason for the refund request
- Allow 5-10 business days for processing
Refund Processing
Once approved, refunds will be processed to the original payment method within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Chargebacks
If you file a chargeback or dispute with your payment provider, your account may be suspended pending resolution. We encourage you to contact us directly to resolve any issues before initiating a chargeback.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page.
Contact Us
If you have questions about our refund policy, please contact us at support@xbuilder.ai.